People
Services
Experiences
About
Stories
Service design, experience design, team culture, customer journey, client experience, employee experience, customer insights,
conscious business, human experience, te ao Māori, equity, human-centred, design thinking, co-design, behavioural design.
Improving the human experience
We connect with people, we listen and we understand. Helping people flourish, helping them perform.
It doesn’t matter what type of business, organisation or community you lead
– your people matter.
People are at the heart of everything you do and everything you want to achieve. Your employees cause the results you strive for, your partners help you succeed and your customers are the people you serve with the power to refer.
We get people – our mission is to improve our collective human experience.
What people matter to you?
• understand the journey of your customer • discover what your employees need to be well and happy • find out what your clients really care about • understand how to engage and enable your employees to deliver • understand the experience of your users
Our people services
Engage with your people
PeopleMatter can be your trusted partner – with a background in business, client facing agencies and complex corporate organisations. Grounded in the realities of strategy and marketing, we know what it takes to perform well.
We balance this practical business accumen with a deep understanding of what it means to be human. It’s important for us, in what ever we do, that we are making a meaningful difference in peoples lives.
We bring wisdom and care – think of us as your guiding companion on whatever journey you’re on.
Deliver better outcomes
Human centred approach
Discover, Design & Deliver what ‘matters most’
Human-centred design / Design thinking / Co-design
While there are many different approaches to design, we think its more important to have the right mindset and principles, than get stuck on following one pre-determined process. We like to combine tools and techniques into a powerful combination we think of as Human-centred design thinking.
Human-centred design thinking is a creative approach to problem solving that focuses on the people you’re designing for and ends with new solutions, tailor made to their needs.
Our core principles
• clearly understand the problem
• clear sense of purpose
• context is key
• value diversity and perspectives
• relentless curiosity
• elevate lived experience
What the world needs
What we stand for
We believe that connection and community are two of the most important things the world needs right now.
We also care a lot about the wellbeing (or flourishing) of people, who in turn help their whānau, communities and organisations flourish.
We love to see individuals build their capability and capacity to meet life, as well as teams working together with shared purpose and camaraderie.
The outcome of people being engaged and effective is better results.
Our people
We have a small core team of consultants, and a wide network of creatives and professionals, we can call on to get things done.
We are nimble and can tailor the perfect team to respond to your brief. Keeping our overheads, and carbon footprint low.
Kyle Jones
Kyle likes to solve complex challenges and create better human experiences. For almost 30 years, he’s worked in agencies, small businesses, large consulting firms, and local and central government organisations. This, combined with a broad range of expertise, means he’s well prepared to understand complex organisations, competing priorities and stakeholder needs. Kyle likes to take a human-centered approach to achieving successful outcomes for organisations and better experiences for people. Linkedin
Mitch Olson
Mitch is passionate about the intersection of behavioural psychology and digital technology in order to help people build more capability and wellbeing in their lives. Digital technology has the potential to bring efficiency, scalability and reliability to organisational processes, but sometimes at the cost of dehumanising people. Behavioural science is the study of human behaviour, motivation and wellbeing. His interest lies in combining these two areas to move from “technology vs humanity” to “technology for humanity”. Linkedin
Brent Courtney
Brent loves to create distinctive and purposeful brands. With a 20-year career in design and advertising agencies, Brent has developed a Swiss Army knife of skills. He has creatively led high-value projects for some of NZ’s best-known brands, and created award-winning campaigns for Forest & Bird, World Wildlife Fund and NZ Book Council. Putting his skills into action, Brent curates art exhibitions campaigning for environmental protection. Linkedin
Our stories
Collective experience
One of the things I have enjoyed most about working with the ADHB, is the opportunity to work on a variety of interesting and meaningful projects. Recently I was asked to join the team at Kāhui Oranga, a collaborative health sector group, committed to employee...