Engage with hearts and minds.

It’s a shared experience, so lets make it better for everyone! 

Maybe you know what you should do, but don’t know where to start.
Maybe you’re just too busy and need someone to help sort it!

No matter where you’re at, I can understand the change you want to see,  help create a plan and guide your next steps

A few years ago, while explaining what I do, I created the term Guiding Companion. This helps to explain the role that I commit to when I connect with someone and support them on their journey.

There are two parts to this role – The Guide and The Companion.

Services

My primary focus lies in delivering services within three areas: Employee Experience, Customer Experience, and Brand Experience. These interconnected areas form the cornerstone of my professional expertise, allowing me to design better experiences and drive business success.

Using a staged approach I can help you break the Human Experience Design process into logical steps. Allowing you to identify where you’re at, and the best place to focus your attention.

Improving the…

My personal mission is Improving the human experience. The improving aspect of what I do requires the right planning and approach.

Human-centred design thinking is a tried and tested approach, to practical, creative problem solving and is in action, by adventurers around the globe.

It’s a collection of principles, mindsets, processes, tools and techniques that are used to innovate, develop solutions and create meaningful change. 

If you’re planning an expedition then design thinking is like having the right equipment!

…human Experience

The human experience aspect of what I do is enabled by a lifelong passion and curiosity for people and exploring the human experience. My personal journey is enriched not only by seeking diverse opportunities within my own life, but also by listening to the perspectives and stories of others. 

I find fulfillment in understanding what constitutes a profound and meaningful experience, both for myself and those around me. This dual approach – pursuing my own adventures while empathetically engaging with others’ narratives – allows me to continually expand my worldview and deepen my appreciation for the rich tapestry of human existence.

Collective

Human experience doesn’t happen in silos, there is always a greater collective experience that a group of people are part of.

A great Employee Experience helps enable a great Customer Experience and together they form the most significant factors of your Brand or Organisational Experience (OX). While it’s possible to focus on one group it’s always useful to consider the greater experience. 

Over three decades, I have been fortunate to gather significant experience across all areas. I see the relationships and interconnections that others may not and opportunities to improve outcomes for all.